Sub-processors
The third parties that process customer personal data on Terravek's behalf.
Where Terravek processes personal data on behalf of a customer, these are the third parties that may process it too. Customers are notified at least 30 days before a new sub-processor is added, and may object.
| Sub-processor | Purpose | Data location | Data categories | Since |
|---|---|---|---|---|
| Ravensbourne Cloud (IE) | Colocation and managed network for eu-nl-1 and eu-de-1 | Netherlands, Germany | All customer data at rest (encrypted); no logical access | 2020 |
| Microsoft Ireland Operations Ltd | Corporate productivity, e-mail and identity (Microsoft 365, Entra ID) | EU (Ireland, Netherlands) | Business contact data, correspondence | 2016 |
| Atlassian Pty Ltd | Support ticketing and engineering workflow (Jira Service Management) | EU (Germany) | Support case content, contact details | 2018 |
| Statuspage (Atlassian) | Public status page and incident notifications | EU / US (SCCs) | Subscriber e-mail addresses only | 2020 |
| Havenpoort Registrar B.V. (NL) | Domain registration and DNS | Netherlands | Registrant contact data only | 2007 |
| Kesteren Certificatie B.V. (NL) | Certification audits (ISO) | Netherlands | Audit evidence, may incidentally include contact data | 2011 |
| Halbrook & Meyers LLP | SOC 2 Type II audit | EU / US (SCCs) | Audit evidence, may incidentally include contact data | 2022 |
Terravek group entities
Terravek's own subsidiaries are not sub-processors in the usual sense — they are part of the same controller or processor. Staff in Terravek Asia Pte. Ltd. (Singapore) and Terravek Inc. (United States) may access customer data in the course of follow-the-sun support. That access is role-based, logged and requires a ticket reference, and it can be disabled per tenancy under Tenancy Settings → Support Access at the cost of slower out-of-hours response. Data residency detail.
Transfers outside the EEA
Where a transfer outside the EEA occurs, it relies on the European Commission's standard contractual clauses together with a transfer impact assessment, both of which are available to customers on request from privacy@terravek.com.
Notification of changes
Tenancy administrators are notified by e-mail at least 30 days before a new sub-processor is engaged, and may object under the Data Processing Addendum. To be added to the notification list, write to privacy@terravek.com.
Last updated 1 June 2026. Owner: Marijke Ottevanger, Data Protection Officer.
Last revised 1 June 2026. Questions: legal@terravek.com