Vacancy
Customer Success Manager, UK & Ireland
Bristol, United Kingdom · Customer Success & Support · Permanent, full-time
About the team
Customer Success owns the relationship after the sale: onboarding, adoption, renewal health and the quarterly service review. We are not a support function and we are not a sales function.
What you will do
- Own a portfolio of UK and Irish accounts across rail, water and utilities
- Run onboarding for new customers and quarterly service reviews for existing ones
- Be the internal advocate for your customers' product needs
- Own renewal health and flag risk early rather than at renewal
What we are looking for
- Three or more years in customer success or technical account management
- Comfortable with a technical product and technical customers
- Willing to travel within the UK and Ireland roughly monthly
Skills and technologies
These are the things we cannot train quickly. Everything else we can.
- Customer success in B2B SaaS
- Technical account management
- Renewal ownership
- Stakeholder management
Useful, not required
- Rail, water or utilities sector background
- GIS familiarity
- ITIL
What we offer
- 27 days annual leave plus bank holidays
- Pension, 6% employer contribution
- Private medical insurance
- Hybrid working, 2 office days a week
- £1,300 annual learning budget
- Cycle to work scheme
- Employee share participation plan after 12 months
Apply
Send a CV and a short covering note — a few paragraphs, not a form letter — to careers@terravek.com, quoting reference TVK-2026-046.
Questions about the role itself can go directly to the hiring manager, Fiona Kearney, at fiona.kearney@terravek.com. We would rather you asked.