Customer Success
Miguel Soares
Support & NOC Manager
Biography
Miguel runs the follow-the-sun support desk and the Network Operations Centre, and owns the incident communications that appear on status.terravek.com. Miguel joined Terravek in January 2015 and is based in Delft.
Education
- BSc Telecommunications, Universidade do Mondego, 2010
Certifications
- ITIL 4 Foundation
- PagerDuty Incident Response
Languages
Portuguese, English, Spanish, Dutch
Interests
Futsal, Coffee roasting, Amateur astronomy
Direct reports
- Ricardo Alonso — Support Engineer (Americas)
- Yasmin Farouk — Support Engineer
- Declan Murphy — Senior Support Engineer
- Grace Owusu — Support Engineer